Instructions for cancellation and cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

If you are a consumer, you have the right to cancel this contract within 14 days without giving any reasons.

In the case of a sales contract regarding the components the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a contract regarding mobile electricity supply the cancellation period will expire after 14 days from the day of conclusion of the contract.

To exercise the right to cancel, you must inform us (ubitricity Gesellschaft für verteilte Energiesysteme mbh, EUREF-Campus 7-8, 10829 Berlin, Germany, e-mail:, fax: +49 30 398 371 699) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is nit obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than

  1. a) 14 days after we the day we receive back any goods supplied, or
  2. b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
  3. c) if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Contracts of sale of goods:

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send the goods back to us (ubitricity Gesellschaft für verteilte Energiesysteme mbh, EUREF-Campus 7-8, 10829 Berlin, Germany) without undue delay and in any event not later than 14 days after the day you communicate you cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from a handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Contracts of mobile electricity supply or other services:

If you requested to begin the performance of electricity supply during the cancellation period, you shall pay us an amount which is in proportion to what has been supplied until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Cancellation form

If you wish to cancel this contract, please complete and submit this form.