Contact us

Please note: We unfortunately need to temporarily switch off a number of ubitricity lamp post chargers in Camden, London. This is necessary to allow maintenance work to be completed. We will endeavour to switch on the charge point at the earliest opportunity. Please accept our sincere apologies for the inconvenience that this may cause you. You can use the Shell Recharge app to find your nearest working ubitricity charger.

Overview of contacts

Thank you for your interest in ubitricity. Please choose the according contact:

Contact form for cities & local authorities

Please note if you have a customer service enquiry or would like to report an out of order charge point, please contact our customer service team here.

Are you looking for customer service?

Our customer support team is here to support you. Please send us an email at support@ubitricity.co.uk or call our customer support team on 0800 024 6279.

We have also compiled frequently asked questions (FAQ) here.

If you’re looking for the Frequently Asked Questions (FAQ) regarding the phase-out of the ubitricity SmartCable please click here.

Customer Service UK

Calls are free from your UK landline and mobile.

0800 024 6279
(available 24/7)
support@ubitricity.co.uk

Please note: If you are calling from outside the UK, please add +44 before the number above.

Customer Service DE

Calls are free from your German landline and mobile.

0800 300 4 500
(available 24/7)
charge@ubitricity.com

Please note: If you are calling from outside Germany, please add +49 before the number above.

Contact for Press & Media

You are a press or media representative and want to contact our press team?

Please switch to the ubitricity newsroom or send an email to presse@ubitricity.com

ubitricity office addresses

London, UK

ubitricity – Distributed Energy Systems UK Limited

Spectrum House · Unit 11 · 32-34 Gordon House Road · London · NW5 1LP

Berlin, Germany

ubitricity – Gesellschaft für verteilte Energiesysteme mbH

EUREF-Campus 7–8
10829 Berlin

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